Privacy policy

Effective Date: 14/03/2025

Welcome to Up Collective (www.the-up-collective.co). Your privacy is important to us. This policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Up Collective (“we,” “us,” “our”) is a community and platform supporting marketing leaders in startups and scale-ups. If you have any questions about this Privacy Policy, you can contact us at:

sayhi@up-collective.co

Up Collective is a trading name under the legal entity THE COPY CLUB LIMITED, company number 11449958

Address: 20 Groveway Groveway, London, United Kingdom, SW9 0AR

2. What Data We Collect

We may collect and process the following personal data:

Identity & Contact Information: Name, email address, phone number, job title, company name.
Account & Profile Data: When you sign up for our membership or courses.
Technical Data: IP address, device type, browser information, and cookies.
Marketing Preferences: Your choices regarding email subscriptions and communications.
User-Generated Content: Posts, comments, or contributions within our community.
Payment Data: If you purchase a membership or service (processed securely via third-party payment providers).

3. How We Collect Your Data

We collect personal data when you:

Sign up for our community, courses, or newsletter.
Contact us via email or forms.
Visit our website and interact with our content.
Participate in discussions, events, or community features.

4. How We Use Your Data

We use your data to:

Provide access to our community, content, and services.
Respond to inquiries and support requests.
Send relevant updates, marketing emails (if opted in), and event invitations.
Improve our website and community experience.
Process payments securely.
Comply with legal obligations.

5. Legal Bases for Processing

We process your personal data under the following legal bases:

Consent: When you opt in to marketing communications.
Contractual Necessity: When we need data to provide services or memberships.
Legitimate Interests: For improving user experience, community engagement, and responding to inquiries.
Legal Compliance: When required to comply with legal obligations.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

7. How We Share Your Data

We do not sell your data. However, we may share it with:

Service Providers: Hosting, analytics, and payment processing platforms.
Community Partners: If you engage with partner events or services.
Legal Authorities: If required by law.

8. International Data Transfers

If we transfer data outside the UK, we ensure it is protected through appropriate safeguards (e.g., UK-approved Standard Contractual Clauses).

9. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy.

10. Your Rights

Under UK GDPR, you have the right to:

Access, correct, or delete your personal data.
Withdraw consent for marketing communications.
Request data portability.
Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your rights have been violated.

11. Contact Us

For any privacy-related questions, email us at sayhi@the-up-collective.co